OrderBoard EPOS Delivery System Launches at Westlands Entertainment Venue
We're excited to announce the latest implementation of our OrderBoard EPOS system at the Westlands Entertainment Venue in South Somerset. A bustling, multi-purpose venue hosting everything from theatre performances, live music, and cinema screenings to boxing, banquets and much more; Westlands is the perfect partner to showcase the capabilities of OrderBoard.
OrderBoard in use at Westlands Entertainment Venue.
Solving Queue Challenges at Large Events
With the diverse range of events hosted at Westlands, managing crowd flow and reducing queues was a priority. The integration of OrderBoard’s click-and-collect and delivery system into their existing EPOS setup is already seeing transformational results for customer experience by offering:
Reduced wait times: Patrons can now order drinks and snacks without standing in long queues, even during the busiest of events.
Seamless mobile ordering: Guests can order directly from their mobile devices, allowing them to focus on the event and spend less time waiting.
Boosted average spend per head: With quicker and easier purchasing options, customers are spending more on refreshments.
A Smooth Integration, Managed by Hawthorn and Kent
The project was expertly managed by Hawthorn and Kent, who ensured a seamless installation and provided comprehensive staff training. This has enabled Westlands to maximise operational efficiency while delivering an enhanced guest experience.
What’s New for Westlands?
In addition to click-and-collect, Westlands is also embracing the delivery functionality of OrderBoard, allowing guests to order drinks and have them delivered directly to their tables. This unique feature means patrons can stay immersed in the entertainment without missing a moment.
Why It Matters
The implementation of OrderBoard is already making a significant impact, not only in terms of smoother operational delivery but also in the creation of a more enjoyable, hassle-free experience for visitors. With the ability to serve a higher volume of customers faster as well as increasing revenue per order, Westlands is setting the standard for modern, efficient event management.
Looking to streamline your venue’s operations and boost profits? Find out how OrderBoard can help transform your business and enhance the customer experience.
Patrons can stay immersed in the entertainment without missing a moment.